Returns & Refunds

1. Consumer protection framework

Online purchases involving consumers are subject to applicable Canadian and provincial consumer protection rules. Because the business address is in Ontario, internet-agreement requirements under Ontario consumer protection law may apply to qualifying consumer transactions.

2. Cancellation rights for internet agreements

Ontario law provides specific cancellation rights when required information or process steps for an internet agreement are not satisfied. In particular, a consumer may have a right to cancel within seven days after receiving a copy of the agreement where required disclosure or the opportunity to accept, decline or correct errors was not provided as required, and a consumer may have a longer cancellation period where the required copy of the internet agreement was not provided in accordance with the law.

3. Communicating a cancellation or return request

A request relating to cancellation, return or refund should clearly identify the purchaser, the relevant product and the order information available. Requests may be directed to SALE Brasas Restauração Ltd., 90 Billy Bishop Wy, North York, ON M3K 2C8, Canada, using [email protected] or +14163737588.

4. Returning goods

Where a cancellation or return is accepted or required by applicable law, instructions for returning the product will be provided for the specific order. Products should be packaged and handled reasonably to avoid unnecessary damage while they are being returned.

5. Refunds

Where a refund is legally required or otherwise confirmed for an order, it will be processed in accordance with the applicable rules and the circumstances of the original transaction. Any conditions that cannot legally limit a consumer’s mandatory rights do not override those rights.

6. Product quality and conformity issues

Rights relating to defective goods, misrepresentation, non-delivery or other failures to meet applicable legal obligations are separate from any voluntary return arrangement and remain available to the extent provided by Canadian and Ontario law.

7. Return costs

Responsibility for return costs depends on the reason for the return, the order circumstances and the requirements of applicable law. Where the law requires the business to bear a cost, that legal requirement prevails.

8. No waiver of mandatory rights

This policy does not remove, reduce or replace consumer rights that cannot be waived under applicable law. Any conflict between this policy and a mandatory legal requirement is resolved in favour of the mandatory requirement.

9. Returns contact

SALE Brasas Restauração Ltd.
90 Billy Bishop Wy, North York, ON M3K 2C8, Canada
[email protected]
+14163737588